Shipping policy

Shipping Policy

Last updated: October 1, 2026

This policy explains how and when we send orders. It applies to orders placed on modernchevalier.com.

1. Where we ship

We ship to the countries and addresses offered at checkout. Availability can change over time, and the destinations shown when you check out are the ones we currently serve.

2. Processing time

We review each order and send it to our fulfillment partner within 1 to 3 business days of purchase (Monday to Friday, excluding holidays). Orders placed on a weekend or holiday start processing the next business day. Made-to-order printed items, such as tees and tote bags, are produced after you order, which can add time before they ship. Where we can, we show an estimate on the product page or at checkout.

3. Shipping costs

Shipping costs are calculated at checkout based on your address and your order. The amount you see when you pay is the amount you are charged. Orders over $100 CAD qualify for free shipping where this offer is shown at checkout. The $100 is measured on your subtotal after discounts and before taxes and shipping. Rates and offers can change, but not for an order you have already placed.

4. Delivery estimates

Estimated delivery times are shown at checkout and count from the day your order is sent, not the day you order. They are estimates, not guarantees. Carrier delays, weather, holidays, customs, and address problems can add time. We will email you tracking information when your order ships, where tracking is available.

5. Orders that ship in more than one package

Items in one order may come from different fulfillment locations, so they can arrive in separate packages on different days. We do not charge extra shipping for this.

6. Your address

Please check your address carefully at checkout. We can change an address only before the order has been sent to our fulfillment partner. If a package is returned to us because the address was wrong or incomplete, or because it was not collected, we can send it again at your cost or refund the item price, less the shipping costs we paid.

7. Customs, duties and taxes

For orders delivered outside Canada, you are responsible for any customs duties, import taxes, and brokerage fees charged by your country. We do not collect these unless they are shown at checkout.

8. Lost, delayed or damaged shipments

If your order has not arrived within the estimated delivery time, or tracking shows delivered but you cannot find it, contact us within 7 days of the delivery date shown, or soon after the estimate has passed, at support@modernchevalier.com. If your package arrives damaged, follow the steps in our Return and Refund Policy. We will look into the shipment with the carrier and our fulfillment partner and, where we confirm that it was lost or damaged, we will replace the order or refund you.

9. Shipping charges and refunds

Shipping charges are not refunded once an order has shipped, except where the problem was our error, where our Return and Refund Policy says otherwise, or where the law requires it.

10. Contact us

Modern Chevalier, Toronto, Ontario, Canada
Email: support@modernchevalier.com
Contact form: modernchevalier.com/pages/contact