Refund policy
Return and Refund Policy
Last updated: October 1, 2026
We want you to be happy with your order. Many of our products are made to order, and most are sent to you by our fulfillment partners, so how a return works depends on what you bought. Please read this policy before you order.
1. Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@modernchevalier.com or through the form on our Contact page. Please include:
- your order number,
- a short description of the problem, and
- clear photos of the item and its packaging.
We aim to reply within 2 business days. If we confirm the problem, we will offer a replacement, a repair, or a refund, as appropriate. If we ask you to send the item back, we will tell you how and we will cover that return shipping cost. Please do not send anything back until we have confirmed it.
This does not cover damage caused by misuse, accidents, normal wear, or alterations. Small differences in colour between your screen and the product are not defects.
2. Returns because you changed your mind
Some items can be returned for a refund if you change your mind. To be eligible:
- the item must be on the list of returnable items below, and you must contact us within 14 days of delivery;
- the item must be unused, unworn and unwashed, in its original condition and packaging, with any tags attached; and
- we must have approved the return in writing before you send it.
Returns sent without our approval may be refused and may not be refunded. You are responsible for the cost of return shipping and for the item until it reaches us, so we suggest a tracked service. Once we receive and inspect the item, we will refund the price of the item and the tax charged on it. Original shipping charges are not refunded, except where the return is needed because of our error.
If a returned item is used, damaged or incomplete, we may refuse the return or refund a reduced amount.
3. Items we cannot take back if you change your mind
These items are not eligible for change-of-mind returns or exchanges. They are still covered if they arrive damaged, defective or incorrect (see section 1).
- Made-to-order printed products, including tees, hoodies, crewnecks, jackets, caps, socks, and tote bags. They are produced after you order, so we cannot accept them back for size, fit or style. Please check our Size Guide before you order.
- Personalised or customised items, such as items with a chosen initial, letter, name or engraving.
- Earbuds, headphones and other in-ear products once opened, and personal-care items, for hygiene reasons.
- Gift cards and items marked as final sale.
- Any item marked as non-returnable on its product page.
- Items that have been used, washed, altered or damaged after delivery.
4. Exchanges
We do not offer direct exchanges. If you would like a different item and your item is eligible for return, return it for a refund and place a new order. If your item arrived damaged, defective or incorrect, we will replace it where stock allows and refund you where it does not.
5. Refunds
Approved refunds go back to your original payment method. We aim to process a refund within 10 business days after we receive and inspect your return, or after we approve a claim that does not need a return. Your bank or card issuer may need additional time before the credit appears. If you have not received a refund after that, check your account, then contact your bank or card issuer, and then contact us.
6. Cancelling or changing an order
Contact us as soon as possible. We can cancel or change an order only if it has not yet been sent to our fulfillment partner, which normally happens within 1 to 3 business days. Made-to-order items cannot be changed once production has started. If we cancel an order, you will receive a full refund.
7. Lost or delayed orders
See our Shipping Policy. If your tracking shows delivered but you cannot find your package, contact us within 7 days of the delivery date shown.
8. Where to send returns
Returns are handled through a separate location. Please do not send items to our business mailing address. We will give you the correct address when we approve your return.
9. Your legal rights
This policy does not limit any rights you have under consumer protection law that applies to you, including Ontario's Consumer Protection Act, 2002 and Sale of Goods Act where they apply.
10. Contact us
Modern Chevalier, Toronto, Ontario, Canada
Email: support@modernchevalier.com
Contact form: modernchevalier.com/pages/contact